Reference

Open legal terms before your account

Your legal terms, privacy controls, and account-access rules sit in one place before you open an account, with wallet records linked to DANA, OVO, GoPay, and QRIS checks…

Local law dependentDANA record checksCookie controlsAccount data requests

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Explore w67 legal access rules

w67 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear legal terms help you decide whether our account flow is suitable before you enter the lobby. We set out how w67 treats account creation, login access, wallet records, privacy requests, cookies, and dispute handling in Indonesia. When you create an account, you confirm that your

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access is lawful where you are located; we do not present access as universal, and eligibility is available only where local law permits. If a legal check is triggered, we may ask you to confirm your phone number, payment owner name, or recent wallet activity so
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the account record matches DANA, OVO, GoPay, or QRIS history. This policy also explains how to contact us if your data is wrong, if you want a copy of records, or if you need an account access question escalated.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACTS

Contact us about legal questions

Legal questions need a clear path, not a generic inbox. Our team handles account-access, privacy, cookie, and wallet-record requests through live chat, email, and in-account tickets…

RECORD CARE

Check how we handle legal records

We treat legal records as account evidence, not marketing material. That means payment receipts, login events, cookie choices, and identity checks are handled with a clear purpose and limited access inside our…

Data purpose

We collect account details to run eligibility checks, process wallet records, answer support cases, and keep security logs. Legal handling is tied to your account activity, not unrelated profiling across unrelated sites.

Cookie choices

Cookies help keep sessions active, remember language choice, and detect suspicious login patterns. You can clear browser cookies on your device, but some account security checks may ask you to log in again.

Account security

Security settings sit under Menu > Account > Security after login. From there, check phone number status, password changes, and recent access so legal requests start from the account owner.

Retention reason

We keep certain records while an account remains active or while a legal, payment, or dispute reason continues. When retention is no longer needed, we aim to reduce what is linked to you.

Change requests

If your name, phone number, or wallet detail is wrong, send a request before making another withdrawal. We compare account data with DANA, OVO, GoPay, or QRIS records before updating it.

Escalation path

If a legal answer feels incomplete, reply in the same ticket and ask for escalation. Keeping one thread helps us check earlier messages, receipts, and identity steps without repeating private details.

Find answers on legal rights

These answers explain how our legal process works when you ask about access, data, cookies, wallet records, or account changes. Use them before you open an account or when you need a case checked. For anything tied to your identity, contact us from your registered email or logged-in account.

Access depends on local law and is available only where local law permits. Before you open an account, you should check the rules that apply to your location and avoid access where it is not allowed.

You can ask for account details we hold about you, including registered phone number status, email, wallet records, login events, and support case history. We may verify your identity before sharing any record.

Log in, open Menu > Account > Help, and choose Legal Request. Tell us which detail is wrong and attach context such as DANA, OVO, GoPay, or QRIS receipt timing.

We keep payment records when they are needed for account checks, dispute handling, fraud prevention, or legal reasons. Records may include wallet name, transaction time, rail used, and matching account activity.

You can request deletion or reduced storage through live chat, email, or an account ticket. Some records may remain if local law, payment checks, or unresolved account disputes require retention.

We may pause account actions and ask you to confirm your phone number, password change history, or recent wallet activity. This protects legal ownership of the account before sensitive records are changed.

Use live chat from 10:00-02:00 WIB or send an email from your registered address. Mention cookies or privacy in the subject so the request reaches the team handling legal records.

Open legal terms before your account

Contact us about legal questions

Check how we handle legal records

Data purpose

Cookie choices

Account security

Retention reason

Change requests

Escalation path

Find answers on legal rights

01 Is access to w67 legal everywhere in Indonesia?

02 What account data can I ask w67 to show me?

03 How do I correct a wrong phone or wallet detail?

04 Why does w67 keep payment records after a withdrawal?

05 Can I ask w67 to delete my account data?

06 What happens if my login looks suspicious?

07 Who should I contact about cookies or privacy?

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